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Blanca is amazing ! Meeting Spot was ez to find in front of museum . Blanca is so kind. Very knowledgeable about paintings especially the most important ones. I love that she was very kind to my kids and included them in everything. Her presentation style is very interesting ; she asks questions to spark your curiosity. Loved the tour !
Everything was wonderful. We were even treated to a military parade while waiting in line. Thank you for assisting us with rescheduling our ticket dare after a death in the family causing a change in our family plans. We are very grateful to the staff!
Wonderful collection! Lots of religious art though; Hieronymus Bosch is the most beautiful,
Professionalism and friendliness of the museum staff. Beautiful experience because it allows you to see masterpieces
Two extraordinary museums The diversity and homogeneity of the Thyssen still captivate me
Awesome and worth every penny.
Everything was great! Good organization, logical, well-ordered rooms. Wonderful paintings.
The works of Velásquez and the works of the Goyasi
I walked alone. I chose a tempo I could follow. I will definitely come back again.
Some magnificient art, beuatifully presented. Headout was easy to use and I booked before we travelled and had everythign on the app for when we arrived, which helped us plan and ensured that we got to see the things we wanted to see.
I had to stand in line for the ticket which was fine, but I did not have e the audio guide and the museum told me the ticket did not include audio.
The Guide was wonderfull ,gave us a lot of details about the paintings.She gave us time to sit when she felt that We are getting tired . We all were very happy to have choose this experience and lucky to be in a small group Gongratulations
Great experience! Magnificent works of art! Our guide Bianca vey knowledgeable, pleasant and gentle. Everything ran smoothly.
Ticketing was easy. Guide was well informed. Please teach people how to adjust volume on the headsets before starting the event. I missed much of what was said because the guide did not help me when I asked him to increase his audio output volume because I couldn't hear him.
No suggested itinerary, it takes time to understand how it works... which doesn't suit me (no chronology, no links between eras, works or artists...).
We loved our guide's extensive knowledge of the masters and her unique commentary. The meeting point was easy to find and the tour was just the right length for an overview of the museum.
Alexandra was great - she had great knowledge and enthusiasm- great insights into the artists and their works and her love if the museum and art was very obvious.
Our guide, Anna- Christina, was so knowledgeable and she made our visit a true experience. Booking, ticketing, meet and greet was very easy. Definitely the best way to see the amazing art at the Prado.
It took longer to get the Skip the Line tickets than I was expecting. Those queuing in the other lines actually got in before we did because the assistant to our guide took ages to get our tickets. Otherwise the guide was very nice and knowledgeable
Guide who made us look at the classical highlights in the Prado with different eyes. Thank you Eva! Headout was a pleasant introduction to their website.
Our guide David was excellent. Very informative and entertaining also. Our only issue was the quality of the sound with the audio equipment , it did not block out much of the surrounding noise. We joined another tour elsewhere and the sound quality was very good.
We loved this great museum and Ander is the best guide we ever had. He is smart and he has a lot of background information which he told and showed us in a spectular way. MANY THANKS to ANDER!!!
Ander did a perfect job in navigating the group thru the museum and providing information on the pictures in an entertaining and easy to follow manner. It was fun and as promised by Ander we learned something. 😃 Thank you!
Ofc I loved The Museum. BUT I didnt know I was getting tickets from the broker (thought it"d the official site) and paid double the price(normal about 14eu and here 28euros)! And no access to audio guide. Scam.
An extraordinary guide, knowledgeable and very attentive. Many thanks to him for his wonderful hospitality.🥰
Get entry at a time you choose and explore the Prado Museum at your own pace.
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Exclusions
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Blanca is amazing ! Meeting Spot was ez to find in front of museum . Blanca is so kind. Very knowledgeable about paintings especially the most important ones. I love that she was very kind to my kids and included them in everything. Her presentation style is very interesting ; she asks questions to spark your curiosity. Loved the tour !
The amount of works so important and beautiful 🙏
The Guide was wonderfull ,gave us a lot of details about the paintings.She gave us time to sit when she felt that We are getting tired . We all were very happy to have choose this experience and lucky to be in a small group Gongratulations
Great experience! Magnificent works of art! Our guide Bianca vey knowledgeable, pleasant and gentle. Everything ran smoothly.
Great the visit with Beatriz at the Prado Museum. You can tell that she knows every detail of each work and that she likes to explain it to others. 100% recommendable.
Ticketing was easy. Guide was well informed. Please teach people how to adjust volume on the headsets before starting the event. I missed much of what was said because the guide did not help me when I asked him to increase his audio output volume because I couldn't hear him.
We loved our guide's extensive knowledge of the masters and her unique commentary. The meeting point was easy to find and the tour was just the right length for an overview of the museum.
Alexandra was great - she had great knowledge and enthusiasm- great insights into the artists and their works and her love if the museum and art was very obvious.
Our guide, Anna- Christina, was so knowledgeable and she made our visit a true experience. Booking, ticketing, meet and greet was very easy. Definitely the best way to see the amazing art at the Prado.
It took longer to get the Skip the Line tickets than I was expecting. Those queuing in the other lines actually got in before we did because the assistant to our guide took ages to get our tickets. Otherwise the guide was very nice and knowledgeable
Guide who made us look at the classical highlights in the Prado with different eyes. Thank you Eva! Headout was a pleasant introduction to their website.
Our guide David was excellent. Very informative and entertaining also. Our only issue was the quality of the sound with the audio equipment , it did not block out much of the surrounding noise. We joined another tour elsewhere and the sound quality was very good.
We had the pleasure of being guided by Stefania who in addition to being very knowledgeable and professional was engaging and personable.
We loved this great museum and Ander is the best guide we ever had. He is smart and he has a lot of background information which he told and showed us in a spectular way. MANY THANKS to ANDER!!!
Good day the experience was very interesting, Crhistina's ability to introduce the visitor to the paintings was both academic and artistic appreciation at its best.
Ander did a perfect job in navigating the group thru the museum and providing information on the pictures in an entertaining and easy to follow manner. It was fun and as promised by Ander we learned something. 😃 Thank you!
An extraordinary guide, knowledgeable and very attentive. Many thanks to him for his wonderful hospitality.🥰
It was nice to hear more background information on several important works of art. The guide did a very good job. It is unfortunate that you are walking with such a large group in an already crowded museum but after the tour you have plenty of time to walk around on your own.
The guided tour was shorter than 1,5 hours, probably more like 1 hour and the group was 16 people so too big to stay close to the guide and ask questions.
All in all an excellent experience. Enjoyed learning from the Guide, Laura, as she had some great insight into some of the paintings in the Prado. You ask for photos below, however, we were not allowed to take any photos.
Tour guide was fantastic. She gave us the history of some iconic paintings and others which gave us great perspective. if not for our guide, the museum would have been overwhelming and we would not have learned nearly as much. Thank you!
Our Guide (Blanca) was really knowledgeable and gave us an insight to a selective number of paintings. Without this we would have just looked at them and moved on without really understanding the background and the art. It has changed the way we approach our visits to such venues and would look to book a personal guide again rather than just access to the building
Our guide David was super knowledgeable, friendly and enthusiastic. He seemed to navigate the crowds very well - though we were just a small group. Things got off to a bad start as we did not know how to identify our guide or group! There were four or five people in jackets sitting around with "Fun" on them, but they made no effort to engage with us.
Our guide, Blanca, was absolutely fantastic. She brought the masterpieces to life with her engaging and interactive explanations. Thanks to her lively storytelling, even my 7-year-old son was fully captivated throughout the entire 1.5-hour tour—he didn’t complain once! Time flew by, and we all came away with a deeper appreciation for the art. Thank you, Blanca, for making the experience so memorable!
We were in the beginning of the visit when came the electricity collapse in Madrid. Our visit was very quickly rebooked for the next day and Blanca was the perfect guide.
Soak in the Prado Museum's massive collection with the expertise of a guide in your language.
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Professionalism and friendliness of the museum staff. Beautiful experience because it allows you to see masterpieces
Two extraordinary museums The diversity and homogeneity of the Thyssen still captivate me
Everything was great! Good organization, logical, well-ordered rooms. Wonderful paintings.
I had to stand in line for the ticket which was fine, but I did not have e the audio guide and the museum told me the ticket did not include audio.
The richness of the collections - the way the Reina Sofia tells some of the modern history of Spain through art, the construction of Guernica through Dora Mar's photographs, the outstanding and uncrowded Thyssen-Bornemisza
We started at Tysenn. Everything went very smoothly, the accreditation and the entrance. Not so in the Pardo (the second visit) where there was the main queue and a second shorter queue (20' wait) to accredit the QR code. With the Reina Sofia we finally had a second shorter queue, but as there were less visitors there were a couple of minutes of waiting.
1) I was confused when I got to the venue as to why I didn't already have a ticket. At one of the venues, the ticket office person initially rejected it as a valid voucher. I had to explain to her that it was. 2) the tour groups at the Prado make the experience impossible to enjoy for independent travelers. You should try to reserve certain hours of the day when tour groups aren't allowed to operate. They monopolize all the masterpieces.
Nothing special since we didn't sleep the ticket line
Conveniently available! Easy access no lines
"...We avoided an interminable queue at the museum entrance so thank you, perfect..."
No queuing to buy tickets Combined ticket with the Prado, including the senior discount, makes the museum affordable
How big the museum is, so many works of art, famous artists.
Efficient because it cuts through the traffic and is all-in-one.
Everything was excellent!!! I will be back again🤩🤩🤩👍
Enjoy entry to three of Madrid's iconic museums with a single pass & save up to 30%.
Inclusions
Entry to the Prado Museum
Entry to the Thyssen-Bornemisza Museum
Entry to the Reina Sofia Museum
Exclusions
Food & drinks
Guided tour
Audio guide
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
Elisa showed us the Prado's main works in great detail. She also introduced us to women painters, which was a big plus for the visit. We really enjoyed it, and thanks to Elisa.
Our guide was knowledgeable and fun! She engaged everyone in a great way
Our guide was great in her job with excellent English. What we missed was a 5 minutes bresk to drink some water.
I preferred the visit to the Prado Museum because it was set up differently albeit by the same guide. It was also richer in information about the historical and cultural background of the time when the works were created. The first part at the Reina Sofia museum, I found the museum's reception of the group poorly organized, with lots of downtime. The guide in presenting the works gave so much space for open-ended questions to the group about the feelings the paintings conveyed that I found it scattershot. The guide's knowledge of the works was impeccable.
Alicia was the best guide! She was very knowledgeable and made the tour of each museum fun for everyone. Would love to have her as a guide again!
Great guide. Very knowledgeable. Thank you.
The experience was amazing! Ravi was excellent, both tours was great! Recomended
Bypass ticket lines and enjoy a guided tour of both museums in your preferred language.
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You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
The professionalism of Angel our guide
Guide was excellent. Best time for Madrid is January.
The guide. Excellent. Reminded me of my best teachers. I learned and enjoyed both tours.
Our guide Patricia was simply amazing. Her knowledge of the history of the palace, as well as her in depth explanations of the paintings in the Prado was truly enlightening. Igor both a history, and art history lesson in one day.
The experience was a bit delayed but the guide was very entertaining and funny. I would have liked to see more artwork in the museum but there wasn't much time.
The tour was fantastic giving a good history of the pairings and architecture
Excellent guides at both Prado and Royal Palace. Fully and effectively organized and executed. Thank you
I have booked and paid for 6 people for the palace and museum tour. However when we reached the Naturanda office at the appointed time, we were told only 1 person was booked by mistake. Consequently our tour was cancelled and full refund was promised. I hope you will look into this and refund my money back ASAP. We ended up lining for the palace entry tickets for 45 minutes to visit the palace and missed the Prado Museum altogether !! It was such a disappointing experience. I think you owe us an apology and full explanation beside a full refund. I am looking forward to hearing your reply.
Exactly as advertised. Once we found the meeting place, we were a comfortable walkiing distance to the Palace. Our entry was quick, we did not wait in any queu, we just walked right in. Our guide Maria was friendly, informative, and was clearly excited to be providing the tour.
Our guide Marta was amazing! She was very knowledgable and great storyteller. I am also very grateful to her and the whole team for being very caring to my mother, who was slow walker. Marta was always thinking about her - elevators, skipping stairs etc. Amazing Marta!
The Tour Guide Alex was amazing. Knew all the questions I had and made it funny and entertaining.
Wonderful thank you very much !!!!
Explore Madrid’s top 2 sites—just 11 minutes apart—with expert guides in two languages.
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Everything was wonderful. We were even treated to a military parade while waiting in line. Thank you for assisting us with rescheduling our ticket dare after a death in the family causing a change in our family plans. We are very grateful to the staff!
Very interesting tour - the guide was professional and told the history of the mosque in an exciting and authentic way!
Professionalism and friendliness of the museum staff. Beautiful experience because it allows you to see masterpieces
Two extraordinary museums The diversity and homogeneity of the Thyssen still captivate me
Awesome and worth every penny.
Everything was great! Good organization, logical, well-ordered rooms. Wonderful paintings.
Very well organized and interesting
I walked alone. I chose a tempo I could follow. I will definitely come back again.
The audio tour was not great. Some historical buildings were not even mentioned!! Hard to follow which buildings were being talked about. Definitely not worth 26 euros - more like 10
I had to stand in line for the ticket which was fine, but I did not have e the audio guide and the museum told me the ticket did not include audio.
It was nice. Good route and nice audios while going around. The only thing I didn't like was that it is named "Hop on Hop off tour" but its a bus without stops, so especially with kids it would have been better to have that option of going down whenever you'd like.
ould have been a great tour but there were no stops - unfortunately also no real visible info prior bying the tickets. That's a huge dissatisfaction for some of the spots we would have liked to visit a bit longer and continue the tour later which was not possible - but the tickets were already bougt.
Plus points: - always good to have a general view of a city - the 2 routes - historical & modern - are interesting Minuses: - too bad there weren't any intermediate stops so you could get off/climb to visit the sights - not all audio outlets worked properly - staff a bit nitpicky: with QR-Code + validity date, excessive to ask for printed tickets again
The richness of the collections - the way the Reina Sofia tells some of the modern history of Spain through art, the construction of Guernica through Dora Mar's photographs, the outstanding and uncrowded Thyssen-Bornemisza
Very pleasant, well organized. I found the museums easy to walk around and admire the works. I will take a wonderful experience with me
Good explanations of all the sights. Just too bad there is no hop in hop off while it is advertised as such
Getting in and having special access was fundamental to enjoying the tour and avoiding the long queues at the door. Avoiding the long queues was the highlight of choosing to buy the tickets through the APP, the ease of purchase, the quick turnaround and the communications too. Just one observation: the tour is long and it's practically impossible to do it all in one day. Another important point of this ticket is the possibility of visiting any day within a year and on any day of the week and at any time. However, this is good for those who can be in Madrid for more days and organize their schedule. That's fantastic!
I had never been to Madrid, so I booked the bus tour on-Line. No problem getting on the bus , Everything pleasant and I got to see Madrid with the two bus tours.
It was nice to be able to see Madrid above street level because then you really see how beautiful the buildings are. The tour itself was not very fascinating little was told about the history of the city or certain places, just which architect designed it. I would have liked to hear a little more.
we booked the tickets online ...it was super easy to find the buses..and we took old tour first .stopped for lunch .then took new tour... it wascwell organized and the audio guide worked really well. We enjoyed everything we saw..thankyou !
We started at Tysenn. Everything went very smoothly, the accreditation and the entrance. Not so in the Pardo (the second visit) where there was the main queue and a second shorter queue (20' wait) to accredit the QR code. With the Reina Sofia we finally had a second shorter queue, but as there were less visitors there were a couple of minutes of waiting.
I bought the tickets thinking I'd be able to get on and off at the places I wanted (HOP ON/OFF), but all I got was misleading advertising. The place to catch the bus was also not the most central or suitable for those on foot. It was worth the driver giving me some tips on how to get around Madrid by bus for free.
Of course the art is what made it memorable. We were glad to be able to take a break in the cafe. The maps were confusing and we missed galleries we wanted to see. The restrooms were hard to find.
The activity itself is great. The problem is the lack of complete information about the service. IT'S NOT HOP ON HOP OFF. You can only get on and off the bus at a single stop.
The ride and the audio guide were very good. What was not good was that there was no indication at the time of booking that there are currently no more hop-on hop-off tours in Madrid, only panoramic tours without stops. It was therefore not possible to get on the bus near our hotel as we had intended, so we had to ask around and walk to the starting point at the Prado MUSEUM.
Cover 35 landmarks on your panoramic bus tour & get entry to the Prado, Reina Sofia, and Thyssen-Bornemisza Museums.
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Exclusions
Blue Route: Historical Madrid
Green Route: Modern Madrid
You can cancel these tickets up to 24 hours before the experience begins and get a full refund.
The advertisement for the tour said it had audio in Portuguese, but at the time of the tour it only had English and Spanish. I couldn't understand everything and felt frustrated.
Skip ticket lines & tour two Madrid icons with an expert guide & transfers between sites.
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Elizabeth
Theodorus
Peristera
Roberto
Tracy
Andres
Troy
Monica
If you spent a minute on every artwork in the Prado, you’d be here for more than 24 days. That’s how massive it is—over 2,000 pieces on display, with nearly 18,000 more in storage. But don’t let that overwhelm you. The trick is knowing what to look for. Goya’s haunting Black Paintings, Velázquez’s Las Meninas, Bosch’s surreal Garden of Earthly Delights—it’s impossible to see everything in one visit. But that’s the beauty of it! Whether it’s your first visit or your tenth, the Prado always has more to show you.
Before we jump straight in, here are some things we bet you didn’t know about the Prado Museum! Let’s see how many you can tick off!
Money heist gone wrong
In 1961, an unusual theft attempt occurred when a thief tried to enter the museum from the ceiling. Unfortunately for him, he fell through and died during the attempt, making it one of the more bizarre incidents in the museum's history.
Where it all started
The name "Prado," which translates to "meadow," refers to the location where the museum was built, originally a meadow known as the Hieronymites' meadow. The museum was officially named "Museo del Prado" in 1920, although it was initially known by other titles such as the Royal Museum of Paintings.
The "First Gioconda"
The Prado is home to a lesser-known painting that some refer to as the "first Gioconda." This refers to a work that predates Leonardo da Vinci's famous Mona Lisa and showcases the influence of earlier portrait styles on later masterpieces.
The largest painting in the collection
The largest artwork in the museum is The Beheading of Saint John the Baptist by Bartholomäus Strobel, which measures an impressive 280 cm tall by 952 cm wide. This monumental piece exemplifies the grand scale of some of the works housed at the Prado
The "Spanish David"
The museum is home to a sculpture known as David by Donatello, which is one of only three known versions of this iconic work in existence. This piece is significant for its artistic merit but also for its rarity within the context of Spanish collections.
The museum offers various guided tours, including private tours with art experts and group tours focusing on specific collections or themes. These tours provide in-depth insights into the artworks and are available in multiple languages.
The Prado Museum is equipped with a cafeteria, a gift shop, free Wi-Fi, and a library. Additionally, it provides free wheelchairs and canes for visitors with reduced mobility. Lifts are available to access different levels of the museum.
Photography inside the museum is strictly prohibited. Large bags and umbrellas are not allowed in the exhibition areas but can be stored in the free cloakroom. It's recommended to wear comfortable footwear due to the extensive galleries.
The museum is fully accessible to visitors with disabilities. Wheelchairs are available upon request, and elevators provide access to all floors. Accessible restrooms are also available within the facility.
To fully appreciate the extensive collection, it's recommended to allocate at least 3 to 4 hours for your visit. However, art enthusiasts may find themselves spending an entire day exploring the galleries.
